WEBINAR - Adjusting business service delivery to a changed world

Brought to you by CW (Cambridge Wireless)

A joint CW and Akendi online workshop exploring different ways of working and delivering business services

Registration for this event is now closed.

About the event

'When the wind picks up most people go into hiding, a few go out and build a windmill'. This saying is no more true than in the current climate. COVID-19 forces most people and companies to not only find different ways of working but also different ways of delivering business services. 

How do you adjust your service delivery? The organisers of this event do not know, and we do not expect you to have the answers either. Please join us for a joint online exploration to learn and discuss this.

The workshop will kick-off with two speakers who will set the scene in a short and sweet way. After that, participants can freely join a number of themed audio channels to discuss the different topics. Finally, we will briefly wrap up the workshop with a brief summary of the core points discussed under each theme. We are currently in the process of defining the individual themes but are open to suggestions from participants (preferably in advance).

The speakers: Tara O'Doherty, Vice-president, Akendi and Marek Pawlowski, Founder, MEX will each have 10 minutes to set the scene and get a 'challenging' point across and get the discussion going. After that we will break up into facilitated discussion groups. Topics for these are (subject to change):
- turning product into services
- balancing online vs f2f
- re-inventing your service delivery
- a post-covid world: what will it be like?
- + request topics from the audience

You can follow @CambWireless on Twitter and tweet about this event using ##CWBusiness .

In collaboration with Akendi UK

We are an Experience Design consulting and training firm. With decades of experience in HCI, Service Design and Innovation, Akendi caters to all your product and service development needs.

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Speakers

Tara O'Doherty - Vice-president, Akendi UK

Tara has expert-level skills in touchpoint/experience strategy, UX/UI design, product roadmaps, eCommerce strategy and builds, product design and management, personalization strategy, acquisition and loyalty strategy, analytics, research methods, team and stakeholder leadership. Her mission remains focused on using the latest CX/UX strategies and innovations while mentoring talent to deliver an outstanding high-reward digital experience that 'wows' even the most discerning audience - no matter what the technology or form factor. A mission and drive that will only grow as we try to make things more human.

Marek Pawlowski - Founder, MEX

Specialising in experience-led design strategy, Marek advises clients ranging from startups to Fortune 500 companies on emerging technologies and user behaviour. In addition, Marek founded the MEX conference, podcast and journal in 2004 and has guided it to become one of the longest established professional communities in this field. His thoughts on the role of digital in society are widely shared, including being featured by the likes of the BBC, CNN, Reuters and WiredSpecialising in experience-led design strategy, Marek advises clients ranging from startups to Fortune 500 companies on emerging technologies and user behaviour. In addition, Marek founded the MEX conference, podcast and journal in 2004 and has guided it to become one of the longest established professional communities in this field. His thoughts on the role of digital in society are widely shared, including being featured by the likes of the BBC, CNN, Reuters and Wired

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