Overview
Any review of essential management skills always puts effective communication close to the top of the list.Yet poor communication is at the root of many problems.
This workshop will help managers understand their own communication style, the essentials of good communication and develop their confidence to communicate effectively.
Learning Outcomes
By the end of the workshops managers will:
- understand the essential ingredients of effective communication
- have an understanding of their own communication style
- have developed their own communication skills
- have gained confidence in how to effectively influence others
Course Content
Introduction
- What is effective communication?
- Barriers to effective communication
- Verbal and non-verbal communication
Developing Self-Awareness
- Understanding your own communication style
- Communication Styles questionnaire
The Essential Skills
- Understanding body language
- Active listening & questioning techniques
- Giving and receiving constructive feedback
Understanding Communication Channels
- When to talk and when to write
Effective Influencing
- How to get your message across
- Cross-cultural variations in communication
- Effective influencing in meetings
Pre-course work:
To complete the communications styles questionnaire.
Post course work:
To use an action learning log to continue to develop their understanding of different communication styles, and effective
influencing.
Duration: 1 day
Delegate capacity: 12
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