From ugly duckling to beautiful swan

Brought to you by Cambridge Network

The Internet has made it easier and quicker than ever to collect and participate in user feedback. Join us learn how artificial intelligence is turning ‘ugly' unstructured data into a wealth of insightful information, at a level of detail and complexity that simply wasn't possible in the past.

About the event

The Internet has made it easier and quicker than ever before to collect and participate in user feedback.

But even today, most surveys focus on collecting scoring questions on a 0-10 scale, with only a cursory open-ended question "Any other comments?” thrown in at the end. This is because open questions are seen as hard-to-analyse or compare, time-consuming to work with and difficult to apply in the workplace. 

It doesn’t have to be this way!

Join this (non-technical!) event to:

learn how artificial intelligence (AI) is turning ‘ugly' unstructured data into a wealth of insightful information, at a level of detail and complexity that simply wasn't possible in the past (at any medium-to-large scale)

see case-studies of how 'Comments Box’ analysis can have practical applications with tangible business-case benefits 

understand ‘tips and traps’ of Comments analysis that you can apply tomorrow in your workplace 

get ideas for how text and emotion analytics can support your organisation - including examples from patient experience and employee engagement.

About The Speaker:

Rick Harris is Founder of Customer Faithful - a research-led consultancy, specialising in patient experience, customer experience and employee engagement.

He has served on the Advisory Panel for The Chartered Institute of Marketing (CIM), and as a mentor for the entrepreneurial programmes 50th Generation and Ricoh Ignite.

Rick is also a Public Governor for the Cambridge & Peterborough NHS Foundation Trust.

Agenda:

08.00am - Registration and networking over coffee and breakfast

08.30am - Speaker - Rick Harris, Customer Faithful

09.30am - Further networking and a chance to follow up with the speaker

10.00am - Event close

To attend:

Members:

Any Cambridge Network member may attend, there is a small charge of £15+VAT for members. Register by visiting Cambridge Network. Please log in first using the link at the top of the page where you should be recognised as a current member.

Non-members:

Non-members may also attend this session at a fee of £25+VAT, please visit Cambridge Network and sign in to the website, or register as a user before clicking ‘Book Now’. You may wish to join as a member from £50+VAT and come along to many other events for free or at member rates!

Refunds:

In order to cover our costs for these meetings we will have to charge members £15 / head to confirm your attendance. Please note that the fee is non-refundable for cancellation within 5 working days of the event.

Would you like to speak at one of our breakfast events?

If you would like to speak at a future breakfast meeting, or have a topic you’d like to learn more about please get in touch with Louise Rushworth or Sara Baxter!

You can follow @CambNetwork on Twitter.

Event Location

Open in google maps

Location info

Hauser Forum, 3 Charles Babbage Road, Cambridge, CB3 0GT

Email organiser

Related events

  • The Bradfield Centre

    Emotional Intelligence: Team Working

    Register now
  • CW (Cambridge Wireless)

    Hey, Employees Are Users Too!

    Register now
  • CW (Cambridge Wireless)

    Assembling the A-Team

    Register now

Subscribe to the CW newsletter

This site uses cookies.

We use cookies to help us to improve our site and they enable us to deliver the best possible service and customer experience. By clicking accept or continuing to use this site you are agreeing to our cookies policy. Learn more

Reserve your place

Sign in to your account

Please sign in to your CW account to reserve a place for this event. also add multiple attendees from your organisation

Join the CW network

CW is a leading and vibrant community with a rapidly expanding network of nearly 400 companies across the globe interested in the development and application of wireless and mobile technologies to solve business problems.

Start typing and press enter or the magnifying glass to search