Taking a supervisory role is the first step into management - an exciting but often challenging move. This one-day workshop covers all the essential skills that you will need to ensure that you feel confident to carry out this role effectively.
Learning Objectives
By the end of the workshop you will be able to:
- Describe the qualities of a successful supervisor/first line manager
- Describe the key functions of a first line management role
- Understand the interpersonal skills needed to be an effective manager
- Plan and structure management of others
- Draw up SMART objectives
- Use a structured approach to problem solving
- Understand what makes an effective
Course Outline
Introduction
- The Role of the Manager
- Key responsibilities - the task, the team & the individual
Planning work
- Defining objectives and prioritising work
- Writing SMART goals
- Developing Your Interpersonal Skills
Problem Solving
- A structured approach to solving problems
Managing the Team
- What makes a good team
- Managing different personalities
- Team effectiveness review.
CPD Points:6.5
Cambridge Network Learning Collaboration is a certified CPD points provider for CPD training registered and certified with: THE CPD STANDARDS OFFICE
Facilitated By:
MC Works
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