UX Training: Experience Mapping

Brought to you by Akendi UK

Successful product/service design depends on a deep and validated understanding of the experience journey of customers and users. During this experience mapping course you will learn how to uncover and map current and future experience journeys of your users/customers.

Registration for this event is now closed.

About the event

In this course, you will learn how to research, capture and analyse experience journeys for customers and users. And then learn how to translate these insights to design improvements. It is evident that researching, mapping and designing for the complete product lifecycle, from initial product awareness to their recycling or service cancellation, is a critical factor in the success of products and services.

In this course, participants will acquire up-to-date knowledge and skills to:

  • Learn what experience mapping of customer and user journeys is
  • Gain an understanding of Experience Mapping Techniques and Principles
  • Test your experience journeys with end users
  • How to use experience maps as a tool for organisational change

Hands-on exercises will be used throughout the training session. More info, other dates and courses can be found here.

You can follow @akendi_uk on Twitter.

Event Location

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Location info

Screenworks , 22 Highbury Grove, London, N5 2EF United Kingdom

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