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Business Development Manager

Summary

As our Customer Success Manager you will be responsible for managing assigned accounts with materials, chemicals and drugs companies in a customer-centric approach. You will be seeking to understand and advocate for the customers’ needs and bridge their requirements with our business and product teams to deliver high quality solutions.

We are looking for someone with a passion for technology and innovation who will help this company accelerate growth whilst offering outstanding customer experience. This is an exciting opportunity to work at a fast-growing technology startup and help shape and deliver strategy for customer engagement.

About the role

  • Identify business opportunities, develop and sign-up business prospects

  • Managing customer project deliveries, milestones and customer sign-offs

  • Create, maintain and expand relationships into target customers organisations

  • Manage and negotiate commercial agreements, expansion and renewal contracts  

  • Create account strategy, and account targets 

  • Communicate account status, progress, needs and roadblocks regularly with stakeholders

  • Collect market and competitor information and support product teams with positioning and feature planning

Customer-focussed tasks

  • Customer account management - ensuring customers remain satisfied with the delivered solution

  • Identify customer needs, develop value proposition, and prepare offers to prospects 

  • Manage customer projects' deliveries, milestones and customer sign-offs

  • Act as first line of contact with customers for projects and business related matters

  • Ensure customers remain satisfied with the delivered solution

  • Organise necessary customer trainings, workshops or meetings when needed

Essential Skills

  • Past work experience with enterprise materials, chemicals or drug companies is essential

  • Track record in ability to identify new opportunities, and to translate customer business pain-points to value proposition and to unlock value

  • Previous experience in applying software solutions to unlock value for large global customers

  • Substantial experience in customer management and business solution delivery

  • Extensive and proven skills in account management, business development and generating revenue 

  • Broad knowledge in technology solutions in supply chain domain and competitive landscape across vendors

  • Experience in capturing market and customer requirements into feature planning 

Benefits

  • Flexible working environment – to be a part of a team with no red tape or bureaucracy

  • A collaborative and fast-paced working environment

  • You can choose and advise on the best technologies to use

  • Competitive and commission-based remuneration– including travel and expenses

  • Share options and exceptional career opportunities as a member of the early team

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