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IT Business Partner


The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem. Our mission is to further the strategic, commercial, technological, developing world and advocacy interests of our members. The GSMA produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai, Mobile World Congress Americas and the Mobile 360 Series conferences.

Department: IT
Department detail: IT Business Engagement 
GSMA Entity: GSMA Mutual 
Location: London
Position type: Regular, Full-Time
Reporting to: Head of IT Business Engagement 

About the GSMA

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem. Our mission is to further the strategic, commercial, technological, developing world and advocacy interests of our members. The GSMA produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai, Mobile World Congress Americas and the Mobile 360 Series conferences.

Every day we work to harness the power of mobile to achieve our industry purpose – Connecting Everyone and Everything to a Better Future – through four main activities:

  • We provide strategic direction and thought leadership to our members
  • We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world
  • We advocate for the industry to regulators, policymakers and society as a whole
  • We convene the broad mobile communications ecosystems and adjacent industry sectors at our industry-leading events

About the Team

The IT Business Engagement Team is a newly formed team integral to the success of GSMA’s IT capability. We are the glue between IT and wider GSMA organisation, managing demand, developing the IT roadmap for the business, and managing and delivering innovative IT solutions at our world class MWC and M360 Series of events.

What the hiring manager says

This is a great opportunity for an IT Business Partner to have true impact in IT strategy and delivery across the GSMA. Along with the usual project management skills.  You must have fastidious attention to detail, be an excellent communicator, and a collaborative and inquisitive nature.  As this is a new role, in a newly formed team, there is plenty of scope help form the structure and processes of the team, as such I’m looking for someone with a flair for innovation.
- David Cook, Head of IT Business Engagement 

About the Role

Main responsibilities include, but are not limited to liaising with internal departments to identify, define and manage project IT requirements, scope and objectives.

Liaising with the wider IT Application team to drive the application requirements to delivery and support the business in navigating the IT landscape. 

You will also

  • Maintain comprehensive project documentation, schedules, plans and reports
  • Vet and process business cases to define IT requirements
  • Plan, organise and prioritise workloads, work on own initiative and to tight deadlines
  • Set and work to timelines and milestones
  • Track costs and assist with managing and maintenance of budgets to deliver projects
  • Manage and coordinate between local and overseas vendors and other technical contractors
  • Report and escalate to stakeholders as needed
  • Work with both local and virtual teams that are geographically diverse
  • Network and gain industry knowledge, including an ‘over the horizon’ view
  • Creatively solve problems a practical, solution focused approach
  • Be responsible for risk and issue mitigation.

About You

You will be a creative problem solver with a practical, solution focused approach.

You will have

  • Experience in setting and working to timelines and milestones
  • Experience in delivering highly technical IT solutions 
  • Strong knowledge of application landscape and how this can drive high performance teams
  • Strong relationship building and interpersonal skills
  • Strong experience of Cloud applications such as , workday, office 365, asana and dropbox.

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. 

We offer a working environment that reflects our organisational values. We also hire in line with our values and recruit candidates who demonstrate a strong affinity with these 7 principles:

  • DREAM BIG - Demonstrate vision and insight to lead the industry forward
  • BE BOLD - Have the courage to take risks and make tough decisions
  • OWN IT - Take full accountability for your decisions and actions
  • WORK AS A TEAM - Collaborate to deliver impactful results
  • DO THE RIGHT THING - Conduct yourself with honesty and integrity at all times
  • SHOW RESPECT - Treat others as you would expect to be treated
  • LOVE WHAT YOU DO - Bring passion and pride to your work

To learn more about the GSMA, visit our careers site, our LinkedIn page and our Twitter page.

Diversity Statement

The GSMA is committed to providing a working culture that is inclusive to all.  We believe that having a diverse workforce will help us meet the needs of our global membership. We will not tolerate discriminatory behaviour of any kind and we offer equal opportunities for all aspects of employment and advancement regardless of race, nationality, gender, age, marital status, sexual orientation, disability, religious or political belief, caste or tribe, or military status.

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