Summary
The GSMA Mobile Money Programme works with mobile money providers and the wider financial industry to accelerate the availability of mobile financial services that provide safety, security and convenience to the financially excluded. Through its work, GSMA mobile money has supported the development of an industry that now reaches over 100 million active users globally; providing much-needed financial services to those who were previously excluded from or underserved by the formal financial sector.
Department: Mobile for Development
Department detail: Mobile Money
Location: London
Reporting to: Data & Insights Director, Mobile Money
About the Team
The GSMA Mobile Money Programme works with mobile money providers and the wider financial industry to accelerate the availability of mobile financial services that provide safety, security and convenience to the financially excluded. Through its work, GSMA mobile money has supported the development of an industry that now reaches over 100 million active users globally; providing much-needed financial services to those who were previously excluded from or underserved by the formal financial sector.
What the hiring manager says
The Senior Insights Manager will have a great opportunity to work on an array of topics related to the Mobile Money Programme’s new strategy, which is centred on enabling the mobile money sector's transition to ‘payments as a platform’ model. This transition should unlock a proliferation of innovative use cases enabling an increase in the number of financially included people as well as better products and services for the poor and marginalized populations. The Senior Insights Manager will create insights/research pieces that are informative, strategic and can prod the industry into action. Nika Naghavi, Data & Insights Director for Mobile Money Programme
About the Role
The Senior Insights Manager will play an integral role in delivering a bold vision for how mobile money providers can evolve toward a ‘payments as a platform’ model. This is achieved through delivering insights/research on platform-based business models (papers, blogs, toolkits, presentation slides, etc.) and articulating what this means for the industry and for the most underserved communities.
The Senior Insights Manager will also be responsible for overseeing and producing insights that informs the activities of the Mobile Money Research and Innovation Lab, a GSMA facility that explores, tests, and pilots new technology solutions for the mobile industry. This requires close collaboration with the technical and commercial team of the Inclusive Fintech Pillar of the Mobile Money Programme.
In addition, you will need to closely engage with the rest of the Insights staff within the Mobile for Development department and identify opportunities of collaboration or alignment where possible. You will also have the opportunity to closely engage with the mobile money providers through a series of strategic dialogues.
Finally, you will support the Data & Insights Director in evolving the strategic direction of the Mobile Money insights portfolio. In addition to management responsibilities of more junior Insights Manager and the Knowledge Manager, this will include contributing to the programme’s learning agenda, providing with intelligence and analysis on future trends and opportunities within the Mobile Money sector with a focus on emerging use cases, business models, disruptive innovation, best practices and social impact opportunities.
About You
- Sound understanding of the mobile money industry with a strategic view of how it is evolving and how GSMA can produce insights and engage effectively with the industry
- Commercial experience, ideally within or for the telecoms or fintech industries (e.g. as a management consultant, as part of a research agency)
- Experience establishing and managing productive client relationships, including C-level executives
- Experience of managing external consultants and research agencies ensuring the overall strength of the final deliverable
- A self-starter, highly motivated to develop initiatives and drive through to completion who is able to work independently with an entrepreneurial, creative, can-do orientation
- Ability to translate problems/requirements into research and analysis projects
- Genuine interest in, and proven knowledge of, technologies relevant to mobile money. (Examples are API technology, payment processing, mobile identification methods, etc.)
- Proven experience in research and analysis of how technologies work
- Ability to translate complex technical topics into plain language
- Demonstrable experience in data science
- Excellent qualitative and quantitative analytical skills, including the ability to generate frameworks and structured analysis
- Excellent communicator, able to express complex or commercial issues in plain language, without losing the important points
- Strong presentation skills with the ability to vary your style to suit audiences of different backgrounds
- Fluent and compelling written skills
- Conscientious, with high personal standards and attention to details
- A team player, being able to effectively connect together a wide group of internal GSMA interests and resources, to support their work
- Experience of working in emerging markets, strong cultural awareness, and a desire to work with teams around the world
About the GSMA
The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with more than 300 companies in the broader mobile ecosystem. Our mission is to further the strategic, commercial, technological, developing world and advocacy interests of our members. The GSMA produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai, Mobile World Congress Americas and the Mobile 360 Series conferences.
Every day we work to harness the power of mobile to achieve our industry purpose – Connecting Everyone and Everything to a Better Future – through four main activities:
- We provide strategic direction and thought leadership to our members
- We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world
- We advocate for the industry to regulators, policy makers and society as a whole
- We convene the broad mobile communications ecosystem at our industry leading events
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
We offer a working environment that reflects our organisational values. We also hire in line with our values and recruit candidates who demonstrate a strong affinity with these 7 principles:
- DREAM BIG - Demonstrate vision and insight to lead the industry forward
- BE BOLD - Have the courage to take risks and make tough decisions
- OWN IT - Take full accountability for your decisions and actions
- WORK AS A TEAM - Collaborate to deliver impactful results
- DO THE RIGHT THING - Conduct yourself with honesty and integrity at all times
- SHOW RESPECT - Treat others as you would expect to be treated
- LOVE WHAT YOU DO - Bring passion and pride to your work
To learn more about the GSMA, visit our careers site, our LinkedIn page and our Twitter page.
