Summary
A newly consolidated team, bringing together previously separate support and development teams for the company’s key applications, we are building out a new structure and new processes that will ensure current and future success of our application portfolio. Your peers will be other team managers, supporting their own specific application sets, but with a common goal to provide a consolidated, integrated and collaborative service to the organization.
Department: Information Technology
GSMA Entity: Mutual
Location: London
Position type: Permanent, Full-Time
Reporting to: Head of IT Applications
About the Role
Reporting to the Head of IT Applications, this role will support the maintenance, development, and future roadmap of our GSMA Intelligence platform. The platform is a commercial B2B site - a key application in the organisation’s portfolio which requires full life-cycle management by the supporting team.
Managing a team of developers, the role will be responsible for the day-to-day running of the platform – from providing L1 support through to the development and release of new features and services.
The role will be responsible for developing and maintaining strong, mutually respected relationships with key stakeholders, representing the team for road-mapping, requirements gathering, development planning, and support engagements with business representatives.
The role demands a confident self-starter, willing to go the extra mile. You will have solid experience of Software Implementation with a strong understanding of the full SDLC and some Project Management background. Management of team resources, and feeding into overall plans will be a key part of this role.
With some elements of the development resources sourced through 3rd party providers, on an ad-hoc or project-specific basis, the role will manage direct relationships with 3rd party developers and engagement managers.
The Developer Team Leader will liaise with other IT team members to ensure consistency of delivery, support and operational processes, and work with the Head of IT Applications in running regular Change Board and Roadmap sessions with key stakeholders and other IT team members.
About You
You will be experienced in leading a development team through the full software development lifecycle, with strong knowledge of Agile and Waterfall methodologies. You will have experience of SDLC best practices, including strong code management and release management controls.
You are likely to have been a developer who has progressed to a team leader in previous roles, and are able to understand, mentor, and develop the skills of your team members. You will have developed teams to become knowledgeable, respected, and the “go-to” people for your stakeholders.
You will be interested in getting to the bottom of things – to understand how they work and why; in order to troubleshoot issues, but also to innovate by proposing improvements to the application(s) for which you are responsible, and the architecture that supports them.
Prior experience of building good relationships with stakeholders is essential and you will be able to demonstrate practical examples of this experience, showing your in-depth knowledge of business needs and technical possibilities.
Essential
- Proven hands-on experience of managing a team through the SDLC
- DevOps experience – with a broad knowledge of the development software, deployment tools, hardware/OS components required for the full life-cycle
- Previous hands-on development experience
- A desire to build a strong environment of ownership over the apps and features which are implemented
- Strong stakeholder management
- Be data driven
- The ability to guide, coach and mentor your team to their full potential
Desirable
- Management of 3rd party resource providers (e.g. software development houses)
- AWS
- Unix
- SQL
- API Gateways
- Java, Scala, ElasticSearch, Github, Jenkins, Jira, Confluence
About the GSMA
The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.
Every day we work to harness the power of mobile to achieve our industry purpose – Connecting Everyone and Everything to a Better Future – through four main activities:
- We provide strategic direction and thought leadership to our members
- We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world
- We advocate for the industry to regulators, policy makers and society as a whole
- We convene the broad mobile communications ecosystem at our industry leading events
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
We offer a working environment that reflects our organisational values. We also hire in line with our values and recruit candidates who demonstrate a strong affinity with these 7 principles:
- DREAM BIG - Demonstrate vision and insight to lead the industry forward
- BE BOLD - Have the courage to take risks and make tough decisions
- OWN IT - Take full accountability for your decisions and actions
- WORK AS A TEAM - Collaborate to deliver impactful results
- DO THE RIGHT THING - Conduct yourself with honesty and integrity at all times
- SHOW RESPECT - Treat others as you would expect to be treated
- LOVE WHAT YOU DO - Bring passion and pride to your work
To learn more about the GSMA, visit our careers site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
