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Do you know where and how to start with Digital CX

Member News published by Synergy Organisational Solutions, under Strategy

Introducing Synergy Organisational Solutions Digital expertise in the first of a series of articles to help companies navigate and answer their questions relating to successfully moving their Customer Care into a digital environment.

Introducing Synergy Organisational Solutions Digital expertise in the first of a series of articles to help companies navigate and answer these and related questions.
 
Based on our experience and proven approach, successful Digital CX, follows three simple steps: 

1. Start small, allowing you to manage the implementation and risk. 
2. Measure the impact, providing you with the opportunity to refine and optimise. 
3. Grow your digital presence as yours and your customers confidence grows together. 
 
This is the Synergy approach with projects and is our key recommendation for rapid and robust success in any Digital CX program.

At Synergy we have a pool of experience and hands-on knowledge of the steps that are critical when building out your new or additional Digital CX programs.
 
Mapping the desired Customer journey, with your brand relevant customer touch points and then applying the most appropriate and cost-effective Digital technology is what we do.
 
We are the independent technical hub for all things Digital – we have developed an ecosystem and partnerships that are focussed on delivering a single point of contact for all technical things Digital within the Customer Experience world, whether this be solution design, insight or resourcing. We are totally focused on emerging and available Digital Customer Service enabling products and associated technologies.  We keep you up to date with the latest innovations, Digital technology today and trends coming down the line.
 
We focus on four core CX enabling technology areas:
 
1. Digital Channels
2. Digital Analytics
3. Robotic Process Automation
4. Cyber Security

About Synergy Organisational Solutions
Synergy Organisational Solutions is a Digital Customer Care Provider and Contact Centre Management Consultants.  We are an owner managed business providing a very personal and flexible service to our clients and their customers. Not having hundreds of existing advisor seats driving a legacy profit stream, we are ideally positioned to disrupt, innovate and drive a new services approach and operationalise the engagement with customers in more proactive ways than ever, across more channels and exploring automation in a consistent and effective way.
 
We continually build relationships with developers, software providers and innovative start-ups to provide a single point of contact so that companies or consultancy practices do not have to invest in scanning the market for appropriate Digital technologies. We have deep domain expertise and understand the operational challenges faced by modern contact centres, so the Digital CX solutions that we design for our clients take away the effort, risks and concerns.
 
Our Founder, Olu Orugboh, is a champion for diversity and innovation “Diversity promotes a culture of inclusivity which drives creativity and innovation, thereby driving amazing results in business.”

Contact 
Mark Beattie  Synergy Organisational Solutions Ltd
T: 01733 345 900, E: mark.beattie@synergyorganisation.com, www.synergyorganisation.com

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