CW TEC 2019 - Early Bird Tickets

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Chatbots? garbage in garbage out

The last 5 years have been nothing short of a revolution in speech, natural language interpretation and AI. All the tools are there (e.g. IBM Watson) to get a chatbot up and running quickly. However, embedding common sense as well as some form of social skills to a chatbot is not a quick and easy job. During this talk Leo Poll will share Akendi's experience with developing a chatbot that was intended to be a more accessible alternative to our FAQ's on our website (which nobody reads). The internal code name for this project was 'Botterik' which is Dutch for somebody who is a bit short and rude. Ensuring that Akendi's chatbot no longer deserved this nickname is not an easy and quick job despite the effectiveness of the AI toolkit

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