The course will look closely at the key to customer satisfaction, namely the effective day-to-day management of sales, operations and services.

The aim is to apply theory to the practices encountered in the real life of a telecommunication and ICT service provider. It's unique in the way it focuses on how service providers actually provide telecoms services. It will also present the best practice in operations and customer service.

Specific areas covered include understanding and managing customer experience, sales, service science, service-and-network management systems, field operations and network planning, as well as cyber security within telecommunications networks.

These aspects will be extended by introducing some of the issues involved in managing a global telecommunications business. There will also be an introduction to evaluating and managing business risk in a service industry, as well as a range of project management tools and techniques.

Please note, the timings of the course are yet to be confirmed. For more information, please visit the link below or get in touch with the team via [email protected].

Cost of course: £2,500