As the CEO and Founder of Synergy Organisational Solutions, a customer experience and contact centre specialist, Olu is a senior leader and seasoned professional with over 20 years’ experience, leading customer care operations through change, transformation and migration into digital environments. Olu has assisted a range of companies from high growth scale ups to FTSE listed companies both in the UK and Internationally. Olu has deep international experience, assisting enterprises turnaround their failing CX operations through to putting in place infrastructures to support growth initiatives and introduce digital innovation.
Following her MBA and after a successful career in Marketing, Olu Joined SITEL Consulting, the Call Centre Consulting division of SITEL Corporation, the $1.3Bn NYSE listed call centre business as a Project manager, she progressed to become a Managing Consultant, and eventually Commercial Director before leaving the company in 2005 to run her own management consultancy practice focused on helping companies improve their customer care.
In addition to running a business, Olu is a mother to two wonderful children and is currently developing her other passions which are to help nurture young girls and women from disadvantaged backgrounds to embrace technology and encourage businesses to adopt emerging digital technology.