Enhance your people skills with Cambridge Network
Handling Conflict on 4 July acknowledges that when conflict occurs, it can have a far-reaching impact on motivation and performance. Conflict can break down relations and damage trust - and in some cases may require skillful intervention to resolve the situation.
Managers who have an understanding of how to avoid and manage conflict situations can help maintain harmony and achieve greater team effectiveness. This one-day programme looks at the main strategies of conflict and typical behaviours that should be managed to help reduce both the frequency and impact of conflict.
Find out more and sign up here.
Psychology of Persuasion on 17 July
Whether you have to persuade someone to buy, invest, buy into, change, or do something, understanding the psychology behind how we are persuaded and why we resist is essential for an effective result. This one-day workshop will give you an insight into the psychology of persuasion and the tools you need to enhance your approach.
This workshop is designed for anyone who has to persuade regularly as part of their job.It is highly interactive containing theory, discussions, practical exercises, and case studies.
Participants will:
- Gain greater knowledge of the theories of persuasion and influence
- Understand the impact of the non-verbal aspects of our communication including: vocal patterns, facial expression, gaze, posture and gestures and practice skills to enhance their own non-verbal behaviour for positive influence
- Understand their own style of persuasion, recognise the different communication styles of others and learn how to adapt their own style to influence more effectively
- Identify areas that may have a negative effect on the persuasion and learn how to plan a strategy.