People-centred thinking and design: How to design information systems that navigators with (or without) disabilities can access and use

Colette Jeffrey, Senior Lecturer, Graphic Communication, Birmingham City University & Director, Copper Jetty Ltd focused on the people using location technology, describing the information needs of people with different disabilities using examples from her research for the London 2012 Inclusivity Audit, Legible London on-street sign inclusivity audits and will finish with a discussion of her ongoing PhD research on why people get lost inside buildings to find reasons for the lack of useful location technology currently being installed in public buildings.