UX Training: Service Design

Brought to you by Akendi UK

Services to customers and users need to be designed to be effective. During this UX training you will learn how to iteratively develop services that meet your organisation's requirements and deliver an exceptional customer/user experience.

Registration for this event is now closed.

About the event

More and more organizations realize that just having a good product is not enough to be successful. Instead the whole customer/user journey from awareness to cancellation is pivotal to success and needs to be designed for. In this course, you will learn how to design service experiences for customers and users optimising your organisation's engagement with the customer/user at each of the steps in a way that makes your organization stand out from the crowd and ensuring that your customers come back for more.

All participants are asked to bring their laptop (if possible) when attending the Service Design course.

In this course, participants will acquire up-to-date knowledge and skills to:

  • Know what is service design
  • Understand Service Design Techniques and Principles
  • Effectively create new service designs
  • Build lifecycle thinking into the service design processes of your organization

Hands-on exercises will be used throughout the training session. More info, other dates and courses can be found here.

You can follow @akendi_uk on Twitter.

Event Location

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Location info

Screenworks , 22 Highbury Grove, London, N5 2EF United Kingdom

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