Summary
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Job function: Architecture and solution design
Main location: UK & Ireland-United Kingdom-London
Schedule: Full-time
Working pattern: Standard
Salary: Competitive
Closing date: Ongoing
Why this role matters
The IT Evolution Programme is an exciting, innovative and ambitious programme of change that spans the whole of BT. We are transforming BTs IT landscape in a way that will transform the experience of our customers, colleagues and partners through a business-led partnership that will enable the adoption of strong architectural principles and leading edge technologies. This is part of a broad transformation agenda, where IT is one pillar, the others being Product Simplification, Process Simplification and Network Simplification. The transformational aspects of this role encompasses business change, communication and transformation measurement.
To make all of this work, we need people to lead on adoption so that all our changes land effectively, building on methods we have been applying successfully in our human centred service design. Our team of adoption leads will connect with functional and change leaders across our domain to help them plan their initiatives, support them as they pilot and go through change, and provide assurance as they move towards putting their changes fully live. This vital team also provides an overarching view of the change agenda and our evolving operating model for the next 2-5 years so that we have visibility of our challenges and opportunities, to help us address and capitalise on them together.
If you’re great at identifying the impact of change, measuring and delivering change, identifying key messages and communicating these clearly and at supporting others as they deliver change as well as holding people to account through providing helpful assurance, then you will be a great fit for this team. You’ll need to be enthusiastic, creative and resilient, and able to work well in a collaborative and complex environment. In return, you’ll have the opportunity to be at the heart of a ground-breaking transformation that enjoys brilliant sponsorship and is focussed on making a fantastic difference.
What you'll be doing
- Providing change management and adoption services to initiatives within the IT Evolution Programe, supporting and guiding them as they plan and deliver transformational initiatives.
- Setting up and running change measurement tracking systems, including identifying appropriate measures and putting in place the means to capture and report on these measures on a regular basis.
- Conducting change impact assessments of teams and individuals that may be impacted by the IT Evolution Programme.
- Creating impactful and clear communications materials especially use of Microsoft Powerpoint and active use of Workplace to encourage and promote stakeholder engagement.
- Communications planning and execution, setting and effective delivery of specific technology-change communications to both stakeholders and impacted audiences
- Creatively designing communication aids to achieve the mind-set shifts required by the programme.
- Guiding and reviewing projects in planning and delivery so that they address the wide range of change, operational and organisational factors to be addressed so that the changes succeed, and that they are engaging with customers, partners and key stakeholders to involve and inform them.
- Supporting programmes as they define their baseline operating model, and how it will evolve through its lifetime.
- Providing helpful guidance and assurance on gate reviews, go live planning and transition for their initiatives.
- Provide overarching change leadership across the portfolio, creating relevant transformation and change management strategies for the span of 3-5 years, with pan-Technology and pan-BT impact and building and evolving our IT wide operating model.
- Identifying the presence of and driving programmes in the resolution of overarching risks, interdependencies and opportunities across our portfolio, and related impact on operations that serves 10m customers and impacting on £50m worth of IT estate to ensure stability and continued service. Working with leaders to address and capitalise on them.
- Influencing internally and externally, across multiple stakeholders including service providers, external vendors, contractors, offshore and onshore providers, managing directors, directors, and chief technology innovation officers, building partnerships across these groups.
- Ensuring that we are developing our culture and strategic skills across IT both as part of individual initiatives and across the portfolio by supporting them on identifying cultural and learning needs, providing guidance on how they may align with already successful approaches and linking them with experts and partners.
- You will need to be proactive, creative and self driven in the delivery of services to senior stakeholders and will need to lead others to be self-managing in pursuit of business goals, and wider strategy.
We'll also need to see these on your CV
- Strategic Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases), as well as optimising the software development and service lifecycle. Must be strategic and independent in thinking
- Transformation, change management and business readiness: Expertise in consulting, guiding and providing assurance in the transformation space, including defining change strategy, planning, delivery, risk and opportunity management as well as shaping operating models and adoption. Needs to be able to formulate new IT transformation and change management approaches This experience should be in a “VUCA” (volatile, uncertain, complex and ambiguous) environment.
- Story-telling with data: strong skills in building the case for change, sharing vision and helping others shape their change journey, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
- Problem solving: working collaboratively to find creative solutions to problems, handling abstract concepts, ambiguity and complexity with skill and helping others to handle them too.
- Engagement: Ability to persuade and influence diverse groups of senior stakeholders both internal and external, with sophisticated skills to gain cooperation in complex scenario, navigates conflict and ambiguous situations
- Design of ways of working, tools & systems, structures, processes, interfaces, culture change technology skills and instigate cultural changes, influencing these both within IT, across other parts of BT as well as with partners externally
- Competence Models: Knowledge and experience of designing, mapping and implementing competency models
- Learning and skills development: ability to define learning needs, collaborate with specialists and L&D to develop and roll out learning interventions, as well as the ability to provide guidance to programmes on learning and skills. This would include strategic skills in leadership as well as specialist areas like agile, human centred design, user experience, data, qa and automation.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
