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Infrastructure Manager


The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem. Our mission is to further the strategic, commercial, technological, developing world and advocacy interests of our members. The GSMA produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai, Mobile World Congress Americas and the Mobile 360 Series conferences.

Department: IT Department
Department detail: IT Operations
GSMA Entity: GSMA Mutual - UK
Location: London
Position type: Infrastructure Manager
Reporting to: Head of IT Operations
Direct Reports: 3-4

About the GSMA

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem. Our mission is to further the strategic, commercial, technological, developing world and advocacy interests of our members. The GSMA produces industry-leading events such as Mobile World CongressMobile World Congress ShanghaiMobile World Congress Americas and the Mobile 360 Series conferences.

Every day we work to harness the power of mobile to achieve our industry purpose – Connecting Everyone and Everything to a Better Future – through four main activities

  • We provide strategic direction and thought leadership to our members
  • We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world
  • We advocate for the industry to regulators, policymakers and society as a whole
  • We convene the broad mobile communications ecosystem and adjacent industry sectors at our industry-leading events

About the Team

Reporting to the Head of IT Operations, you will be leading the IT Infrastructure Team to further the vision and goals of the GSMA. The wider IT Operations Team also includes a Service Desk and an Information function. The core team is based in London, however we also have IT presence in Atlanta and in Hong Kong, which allows us to cover the working hours is most time zones using the follow-the-sun model.

As your primary objective, you will ensure the availability, integrity and confidentiality of the GSMA’s core systems, by enhancing, managing and maintaining the GSMA’s IT Infrastructure in the Cloud and across all sites and locations globally. In addition to managing the day-to-day operations, you will also work to contribute to the successful delivery of GSMA events, as well as other corporate technology projects and initiatives.

What the hiring manager says

Seeking an exceptional, hands on Infrastructure Manager with a good balance of technical understanding and leadership skills who has proven experience in managing a wide range of technologies. Ideally, they will have worked in structured environments where they embraced practices of ITIL, Lean, Agile, DevOps and other industry accepted frameworks, while also providing proactive and creative solutions to the business.

The overall aim is to achieve exceptional customer experience through operational excellence, the adoption of best-in-class tools, innovative solutions and industry best practices.”

- Judit Cross, Head of IT Operations

About the Role

Primary Responsibilities:

  • Accountability for the management of the GSMA’s primarily Cloud-based infrastructure, which includes core SaaS business applications, as well as systems hosted on Microsoft Azure and Amazon Web Services.
  • Take responsibility for DevOps governance and manage stakeholders across the DevOps lifecycle.
  • Line manage a team of experienced Infrastructure Engineers and work very closely with the wider team to provide escalation points, leadership, directions and guidance as required.
  • Evaluate and deliver new technologies and solutions and work with senior management to shape future IT Operations strategy.
  • Take ownership for problem management to ensure that root cause analysis is carried out to prevent future incidents.
  • Work to define key performance indicators and acceptable service levels. Maximise uptime, anticipate, and manage risks proactively.
  • Train and mentor team members to enable cross-skilling, effective knowledge management and personal and professional development.
  • Take ownership for establishing technical documentation and processes. Ensure changes are captured and documentation is updated regularly.
  • Work with external suppliers, consultants and service providers, representing the GSMA’s interest at all times.
  • Ensure that adequate information security measures are in place to protect the GSMA’s information assets, users and members.
  • Ensure that information security remediation is carried out promptly keeping a balance between security and seamless user experience.
  • Ensure that the Change Management Process is followed and uncontrolled changes are not made to the environment.
  • Monitor and maintain the availability, integrity and confidentiality of the infrastructure, ensure that uptime is maximised and take pre-emptive action as appropriate.
  • Ensure that backup procedures and business continuity measures are in place to avoid disruptions and ensure that data and service can be recovered according to business need.

About You

You will have deep technical understanding of most of the technologies in the GSMA environment. You enjoy challenges, and proactively seek out opportunities for improvement, constantly challenging old ways of working. You strike a healthy balance between creativity and structure, and you enjoy being hands on and jump in where appropriate. You lead by example and you are a strong communicator who can address stakeholders across the organisation.

Key Skills, Knowledge & Experience:

  • Amazon Web Services IaaS and PaaS
  • Familiarity with DevOps governance and DevOps practices
  • Microsoft Azure and Hyper-V
  • Experience of managing a team
  • Windows domain environment and Linux management
  • PKI Certification Management
  • LAN and WAN management (Fortinet, Cisco)
  • Familiarity with data warehousing and BI
  • Office 365 (Especially Exchange Online, Skype for Business, Teams and OneDrive)
  • Okta or similar identity management solutions
  • Vulnerability scanning and Pen Testing Remediation
  • Backup solutions and strategies (Veeam, ASR)
  • SCCM image deployment process and patch management
  • Dell Servers and storage technologies incl. NAS, RAID, iSCSI, Store Simple
  • Endpoint distribution, security, encryption and enterprise mobility management (Mac and Windows laptops, Apple and Samsung mobile devices)
  • Business Continuity and Disaster Recovery technologies and strategies
  • Experience of Incident, Problem and Change Management, Risk Management and Continual Service Improvement
  • Team management experience is required

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

We offer a working environment that reflects our organisational values. We also hire in line with our values and recruit candidates who demonstrate a strong affinity with these 7 principles:

  • DREAM BIG - Demonstrate vision and insight to lead the industry forward
  • BE BOLD - Have the courage to take risks and make tough decisions
  • OWN IT - Take full accountability for your decisions and actions
  • WORK AS A TEAM - Collaborate to deliver impactful results
  • DO THE RIGHT THING - Conduct yourself with honesty and integrity at all times
  • SHOW RESPECT - Treat others as you would expect to be treated
  • LOVE WHAT YOU DO - Bring passion and pride to your work

To learn more about the GSMA, visit our careers site, our LinkedIn page and our Twitter page.

Diversity Statement

The GSMA is committed to providing a working culture that is inclusive to all.  We believe that having a diverse workforce will help us meet the needs of our global membership. We will not tolerate discriminatory behaviour of any kind and we offer equal opportunities for all aspects of employment and advancement regardless of race, nationality, gender, age, marital status, sexual orientation, disability, religious or political belief, caste or tribe, or military status.

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