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Salesforce Administrator


An established team that provides support to one of the company’s key applications and constantly builds new solutions and processes. Your peers will be other administrators and developers, equally supporting all areas of the business and sharing a common goal to provide a consolidated, integrated and collaborative service to the organization.

Department: Information Technology
GSMA Entity: Mutual
Location: London
Position type: Permanent
Reporting to: Salesforce Team Lead

About the Team
An established team that provides support to one of the company’s key applications and constantly builds new solutions and processes. Your peers will be other administrators and developers, equally supporting all areas of the business and sharing a common goal to provide a consolidated, integrated and collaborative service to the organization.

What the hiring manager says
“The role-holder will be joining at an exciting time for GSMA as we implement major projects within the organisation, and will be filling a key position within the team to provide expert support and development of the Salesforce platform.”
Salesforce Team Lead

About the Role
Reporting to the Salesforce Team Lead, this role will work as part of the team dedicated to ensuring that the company is maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs.

The role holder will provide support to internal users across all departments, troubleshoot and resolve queries, develop and maintain custom reports and dashboards, and create and manage custom objects, fields, formulas, profiles and page layouts.

The role holder will be responsible for user administration, audit and data quality maintenance and integrity, including regular data cleansing routine, complete bulk imports/updates of data, develop training plans and materials, deliver training and communication to business users and monitor and drive adoption.

The role holder will be working with senior members of the team to gather, analyze and review business, functional and technical requirements, develop and maintain validation rules, custom workflows, process builders and flows.

The role holder will also be responsible for the testing of new functionality and customisation, keep abreast of new releases and developments in Salesforce and AppExchange, rollout and train users on relevant new features as they are released, and maintain overall health of system to ensure it is fit for purpose for all stakeholders.

About You
You will be an experienced Salesforce professional with good knowledge of Sales Cloud, Service Cloud and Salesforce Communities and experience of implementation, configuration and support of the product in both Classic and Lightning versions. 

You will have excellent analytical and communication skills, be able to interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly and have the ability to work in a team or individually.

You will preferably hold the Salesforce Administrator Certification (ADM201 or ADM211) and have worked with middleware products such as Informatica or Jitterbit.

Essential Experience:

  • Salesforce
  • Implementation
  • Support and development
  • Configuration
  • Business process development and maintenance
  • Systems support role in a medium-size enterprise
  • Business Analysis skills

Desirable Experience:

  • Jitterbit ETL suite

About the GSMA
The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem. Our mission is to further the strategic, commercial, technological, developing world and advocacy interests of our members. The GSMA produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai, Mobile World Congress Americas and the Mobile 360 Series conferences.

Every day we work to harness the power of mobile to achieve our industry purpose – Connecting Everyone and Everything to a Better Future – through four main activities:

  • We provide strategic direction and thought leadership to our members 
  • We drive collaborative industry programmes aimed at maintaining operator relevance in the digital world 
  • We advocate for the industry to regulators, policymakers and society as a whole
  • We convene the broad mobile communications ecosystems and adjacent industry sectors at our industry-leading events

What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. 

We offer a working environment that reflects our organisational values. We also hire in line with our values and recruit candidates who demonstrate a strong affinity with these 7 principles

  • DREAM BIG - Demonstrate vision and insight to lead the industry forward 
  • BE BOLD - Have the courage to take risks and make tough decisions 
  • OWN IT - Take full accountability for your decisions and actions 
  • WORK AS A TEAM - Collaborate to deliver impactful results 
  • DO THE RIGHT THING - Conduct yourself with honesty and integrity at all times 
  • SHOW RESPECT - Treat others as you would expect to be treated 
  • LOVE WHAT YOU DO - Bring passion and pride to your work

To learn more about the GSMA, visit our careers site, our LinkedIn page and our Twitter page.

Diversity Statement
The GSMA is committed to providing a working culture that is inclusive to all.  We believe that having a diverse workforce will help us meet the needs of our global membership. We will not tolerate discriminatory behaviour of any kind and we offer equal opportunities for all aspects of employment and advancement regardless of race, nationality, gender, age, marital status, sexual orientation, disability, religious or political belief, caste or tribe, or military status.

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